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FAQ Ordering, Orders Why do you need my phone number? How do I cancel an order? Somehow I ended up with more than one order. How do I cancel it? I got my order and it is wrong or damaged. What do I do? My DVD isn't playing sound across both speakers. Is something wrong with it? My DVD isn't playing right in some players. Is something wrong with the disc? Can I still buy Starting Strength: A Simple and Practical Guide for Coaching Beginners (1st edition Starting Strength)? Payment What payment types are accepted? Why is my credit card being rejected? I think multiple credit card charges were put on my card. How can this be fixed? Shipping Has my order been shipped? International Do you ship products internationally? What are international shipping costs? What is the estimated delivery time for international orders? Will you mark the package as "gift" to limit taxes imposed for import? What is the total that will be marked on the package? Domestic (USA) What shipping methods are available? How long do they take? What shipping method do you recommend? Pricing and Discounts Multiple item order discounts Wholesale Pricing USA only: Free Standard Shipping Special Requests Can my order be sent as a gift? Orders and Items Why do you need my phone number?           A phone number provides a way for us to quickly contact you if there is a problem with an order. Phone numbers can be important for international orders as they provide a way that you can be reached if there is a problem with your package at Customs or during delivery. Please note that some credit card issuers require a correct phone number for any transaction approval.   (Back to Top) How do I cancel an order?           Contact customer service with your request. Orders can be cancelled if they have not already been shipped. Please note: there is no need to cancel orders made by check/money order since the order is not complete unless we receive payment. We periodically clear out old, unpaid check/money order orders.   (Back to Top) Somehow I ended up with more than one order. How do I cancel it?           We verify apparent duplicate orders before sending them out. Look for our email or phone call. Or you can contact customer service to make us aware of the problem if we haven't already contacted you.   (Back to Top) I got my order and it is wrong or damaged. What do I do?           The first thing you should do is show any damage to the shipper for documentation. After that, contact customer service as soon as possible and we'll get things straightened out.   (Back to Top) My DVD isn't playing sound across both speakers. Is something wrong with it?           The DVD is recorded as two separate audio tracks: voice and music. You may have to adjust your settings in some stereo systems to ensure that they are both being played. You can quickly test that both tracks are there by setting your system to "mono" to force both tracks to be played through all speakers. If you still have a sound problem, you may return the disk for replacement. Please make absolutely sure that this is a disk, not a setting, problem before doing so. Any returned disks will be tested by Rip. If the disk was not defective, you will be responsible for shipping costs. Please note that to date, no disk has been identified that lacks an audio track.   (Back to Top) My DVD isn't playing right in some players. Is something wrong with the disc?           It depends. DVD players and formats vary. There are potential incompatibility issues, particulary when trying to play DVDs in computers and game players. You can find a big, giant FAQ on DVDs HERE Specific subsections which may prove helpful are:      Why doesn't disc X work in player Y?      Why does playback sometimes freeze for a second?      Why do I have a problem playing DVDs on my computer? Can I still buy Starting Strength: A Simple and Practical Guide for Coaching Beginners (1st edition Starting Strength)?           We still have some of these books in our warehouse and have previoulsy sold them through Amazon's marketplace. Currently, we've suspended sales due to just being too busy and banged up to watch this account. Selling is slated to resume sometime in 2010. If you'd like one, please be patient. There is no reason to buy an insanely overpriced one such as the $685.00 copy that was listed 10/8/2009 (@%&#!!).    (Back to Top) Payment What payment types are accepted? 1. credit cards: VISA and Mastercard 2. check (make payable to "The Aasgaard Company") 3. money order (postal money orders, Western Union and so on) We do NOT currently accept debit cards, credit cards other than VISA/MC, or PayPal. FYI, we do not accept debit cards due to high transaction fees. Most debit cards can also function as credit cards. They are acceptable as payment if used in this mode. We will not use PayPal as there are too many problems with their account requirements and fraud.    (Back to Top) Why is my credit card being rejected?           There are many possible reasons for rejection of a good credit card. The most common is that the billing address submitted does not match address record on file with the credit card company. Please use the billing address that they have on file. Please make sure to double check that you have entered the correct billing address and billing phone number (some credit card issuers require a correct billing phone). Please double check your shipping address information as well. If something is still going crazy-wrong, please contact us by email or phone (940-696-0829 or 940-447-4807) and we'll try to find a way around the problem.                International orders will sometimes have very specific problems with address matching. Please contact us for a workaround if you are having difficulty with an international order. These can sometimes be very tricky.   (Back to Top) I think multiple credit card charges were put on my card. How can this be fixed?           First, a bit about how credit card charging works. Any sale can be broken down into two steps: authorization and capture. Authorization is the intial step where your information is matched up with the credit company's files and your account is verified as active and as having enough balance to make the purchase. Capture is the acceptance of the charge. Capture is followed by the transfer of funds from the card issuer to the store. Usually, charges don't show up on your account until the capture is completed. In contrast, your available credit is reduced immediately as the authorization is processed.           When you are in a store, your card is scanned (authorization) and capture initiated as soon as you sign to accept it, so it occurs essentially as one step. When you make a purchase online, the authorization occurs as the order is completed. We manually approve the capture when we send out the order and complete the sale. This means that even if multiple authorizations were made, they aren't actually "charged" to your account (see comments on multiple orders in the Orders and Items section). The authorizations WILL be reflected in the available credit on your account until they expire. The time to expiration of authorizations is set by your card issuer. Authorizations can be dropped early only by the card issuer. If you need authorizations to be removed, please try calling the credit company so that they may do this. If they say that they need to speak with us (some do), please have them call customer service (940-696-0829 or 940-447-4807) or email us a request which includes the card issuer's customer service number and we will contact them.   (Back to Top)            Shipping Has my order been shipped?             We ship orders by the next business day after the order is made. No packages are mailed Sunday, so orders made Saturday and Sunday ship on Monday. ***EXCEPTIONS in Jan and Feb 2010*** Jan 21-23 ship Tuesday Jan 26 Feb 4-6 ship Tuesday Feb 9           Shipping notices are sent to the email address entered during order placement. Notices for domestic orders are sent directly from stamps.com. Confirmations for overseas orders are sent by USPS.com. If you do not receive the email contact us and we will resend the information.    (Back to Top) International Do you ship products internationally?           We are currently shipping products to international addresses that accept USPS International Priority Mail. If your state/province isn't listed, choose "other" and type your state/province on the following line. If there is no state/province, type "none". Please note: if your country is not listed as an option you must contact customer service with the specific items you wish to order. We will then check to see what specific restrictions are in place and whether or not we will be able to ship the products. Shipping terms are quite country specific. Shipping policies change. Some countries are not eligible for any shipment because of fraud/theft issues (eg Nigeria).   (Back to Top) What are international shipping costs?           Orders are shipped by US Priority Mail. Most orders can be shipped by flat-rate envelope or small flat-rate box (FRE)= $12.95 or regular flat-rate box (FRB)= $41.28 (but 25.60 for Canada) for larger orders. Postage rates increased January 4, 2010.           Our shopping cart may overestimate shipping costs depending on the exact combination of items. We make every effort to send items as economically as possible and will lower the order cost to match actual shipping when we are able to package orders to do so. In these cases, you will be notified by email of the decreased charge to your account. Please feel free to request an order total by email before placing your order through the system.    (Back to Top) What is the estimated delivery time for international orders?            The USPS lists "6-10 business days" as the expected time until delivery. Actual shipping time varies by country and region. Please note that USPS.com does not update its order tracking very reliably -- don't panic! if it looks like no progress has been made.   (Back to Top) Will you mark the package as "gift" to limit taxes imposed for import? No. Don't bother asking. What is the total that will be marked on the package? Totals are marked in US Dollars. The actual merchandise cost and the shipping costs are broken down for your Customs office. If you want to see how those numbers translate for your country, please check the costs using a currency converter. You can find these on Google. Here's the link to one on Yahoo Yahoo Currency Converter. Domestic (USA) What about APO/FPO?           But of course! Prices are the same as for US Mail since they're counted as US Mail by USPS. APO/FPO is your city and AE/AA/AP is the state. What shipping methods are available? How long do they take? Priority Mail, 2-5 days Standard Shipping (for books and posters only) is US Postal service Media Mail, 5-21 days, 5-10 is typical, 5 or less is common if the shipping address is near our facility    (Back to Top) What shipping method do you recommend?           If you want it "fast", choose Priority Mail. If time is not a big factor, choose Standard Shipping = Media Mail for books or the DVD. Priority Mail is always recommended for Alaska and Hawaii.  (Back to Top) Pricing and Discounts Multiple item order discounts           Special discounts will be posted from time to time. Also see "shipping savings" below.           If you are interested in a one time discount for a big order, especially if it is for overseas, please contact us and we will work with you to get you the best price possible.   (Back to Top) Wholesale Pricing Please see our wholesale order page. Free Standard Shipping in the US           We offer free standard shipping (Media Mail) for US BOOK orders where the total is greater than 25$ (similar to Amazon's "Super-saver" option).           For international orders: currently there are limited options for economical shipping. If we find information about better shipping options, we will work on setting them up for you.    (Back to Top) Special Requests Can my order be sent as a gift?           Yes (but we don't gift wrap!). We will make sure to not include price information on any gift orders. Please make the request when the order is placed by putting the request in the "Special Instructions" box that appears under the shipping address entry lines during the ordering process. If you have already placed your order, please email us with the request as soon as possible.   (Back to Top)
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